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TERMS AND CONDITIONS

Terms and Conditions as PDF

I. TERMS AND CONDITIONS FOR HOTEL ACCOMMODATION CONTRACT, HOTEL LAND GUT HÖHNE

I. Scope of application

  1. These terms and conditions apply to contracts for the rental use of hotel rooms for lodging and all services and deliveries provided by the hotel to the customer in this context (“Hotel Accommodation Contract”).
  2. Any subletting of the relevant rooms requires the prior approval of the Hotel in writing, as does their use for purposes other than lodging.
  3. The customer’s terms and conditions apply only if these have been previously expressly agreed in writing.

II. Contract conclusion; contracting parties; provision and return; liability

  1. The contracting parties are the Hotel and the customer. The contract becomes effective upon acceptance of the customer’s request by the Hotel.
  2. The Hotel shall be liable for damages to injury to life, body or health for which it is respon-sible, and for other damages based on an intentional or grossly negligent breach of duty, and for damages based on an intentional or negligent breach of obligations which are typi-cal for the contract. Further compensation claims are excluded.
  3. Booked hotel rooms are available to the customer from 15.00 on the agreed date of arrival. On the agreed departure date, the rooms must be vacated and available to the Hotel by no later than 10.00. Extended use may be arranged in a separate, chargeable agreement.
  4. Unless a different arrival time has been agreed, the Hotel is entitled to reallocate hotel rooms after 18.00, where such rooms have been booked but not occupied by 18.00.

III. Services; prices; payment; offsetting

  1. The Hotel is obliged to provide the services ordered by the customer and agreed by the Hotel, and to have booked hotel rooms ready.
  2. The customer is obliged to pay for such services and for other services used at the agreed or normal Hotel prices. This also applies to third-party services and expenses used/incurred by the Hotel as a result of the customer.
  3. The agreed prices include VAT applicable at the time of contract conclusion. If this changes after contract conclusion, the prices will be adjusted accordingly. With regard to contracts with consumers, this only applies if there is a period of longer than 4 months between contract conclusion and its performance.
  4. If the period between contract conclusion and contract fulfilment exceeds four months and if the rate generally charged by the Hotel for such services increases, the Hotel may raise the contractually agreed price by a reasonable amount, though this shall not exceed 10%. For each additional year between the conclusion and fulfilment of the contract beyond the aforementioned four months, the Hotel may raise prices by up to a further 5%. Price ad-justments subject to paragraph 3 above are not taken into account in this respect.
  5. Hotel invoices not showing a due date are payable within 14 days from the receipt of the invoice. The Hotel is entitled to accelerate accrued claims at any time and to require immedi-ate payment. If payment is late, the Hotel is entitled to demand the respectively applicable statutory default interest (which is currently 8 percent) or, for legal transactions involving a consumer, 5 percentage points above the base rate. The Hotel reserves the right to prove greater damage.
  6. The Hotel is entitled to require a reasonable advance payment. The amount of the advance payment and the payment dates may be agreed in writing in the contract.
  7. If the advance payments requested by the Hotel are not made by the agreed date, the Hotel is directly released from the agreement reached.
  8. The customer may offset a claim against a Hotel claim if the customer’s claim is undisputed or established as final and absolute.

IV. Withdrawal by the customer; failure to use hotel services (cancellation, no-show)

The customer may only withdraw free of charge from the contract concluded with the Hotel if the Hotel has given written consent thereto.

If a withdrawal has not been agreed to, there is also no statutory right of withdrawal or termination, and if the Hotel does not agree to an annulment of the contract, the Hotel will be entitled to the agreed remuneration in accordance with the provisions of statute law, despite the relevant service not being used. The Hotel must credit the income from renting the rooms to other parties and the saved expenses against its claim. The customer is in every case entitled to demonstrate that the Hotel has suffered no loss whatever or significantly less than the flat-rate amount. If the rooms are not rented to other parties, with or without breakfast, the Hotel may apply the following flat-rate deductions for saved expenses (ex-cepted from this are the wellness apartments and the wellness suites, where the cancellation fees detailed at the end of this section will apply).

Booking of 1-3 rooms:                           Up to 6 pm on day of arrival: cancellation free of charge

Booking of 4-9 rooms:  At least 14 days before arrival: cancellation free of charge

Less than 14 days before arrival:                               10% free (90% charged)

Cancellation free of charge is no longer possible on the day of arrival. (100% charged)

Booking of 10-20 rooms:

At least 4 weeks before arrival:                                  cancellation free of charge

Thereafter (up to 1 day before arrival):                    10% free (90% charged)

Cancellation free of charge is no longer possible on the day of arrival. (100% charged)

Booking of 21 rooms or more:

At least 90 days before arrival:                                  cancellation free of charge

45 to 89 days before arrival:                                      70% free (30% charged)

30 to 44 days before arrival:                                      50% free (50% charged)

14 to 29 days before arrival:                                      30% free (70% charged)

13 to 1 day before arrival:                                           10% free (90% charged)

Cancellation free of charge is no longer possible on the day of arrival. (100% charged)
Here too the customer is entitled to demonstrate that the Hotel has suffered no loss what-ever or significantly less than the flat-rate amount.

If rooms on a half board or full board basis are not rented to other parties, the Hotel may apply the following flat-rate deductions for saved expenses (excepted from this are the wellness apartments and the wellness suites, where the cancellation fees detailed at the end of this section will apply):

At least 3 days before arrival: cancellation free of charge
Thereafter, until arrival:
Rooms with half board: 30% free (70% charged)
Rooms with full board: 40% free (60% charged)

Wellness apartments and wellness suites can be cancelled free of charge at least 3 days before arrival. Thereafter the customer is obliged to pay 90% of the contractually agreed rate. Here too the customer is entitled to demonstrate that the Hotel has suffered no loss whatever or significantly less than the flat-rate amount.

V. Withdrawal by the Hotel

The Hotel is entitled to withdraw from the contract for good cause, for example if a force majeure or other circumstances for which the Hotel is not responsible make the fulfilment of the contract impossible or if hotel or other rooms are booked in a manner which is culpably misleading or through the false representation or concealment of significant facts; “significant” in this respect includes the identity of the customer, his/her ability to pay and the purpose of the stay, or if the Hotel has justified cause to believe that use of the services might jeopardise the smooth operation, security or the reputation of the Hotel vis-à-vis the public. The Hotel is also entitled to withdraw from the contract if an agreed or demanded advance payment or deposit is not made even after the expiry of a reasonable grace period set by the Hotel.

The customer will not be entitled to any claims for damages in this respect.

VI. Property brought into the Hotel

  1. The Hotel is liable under the statutory provisions for property brought into the Hotel. The Hotel recommends the use of the Hotel or room safe. If the guest wishes to bring in money, securities and valuables with a value of more than €800 or other property with a value of more than €3,500, this will require a separate safekeeping agreement with the Hotel. If money or valuables are deposited in the Hotel vault, the limit of liability of the relevant insurance policy will apply.
  2. No safekeeping contract will arise should the customer use a parking space in the Hotel car park, even if paid for. The Hotel has no obligation to monitor the car/car park. The Hotel is not liable in the event of loss or damage occurring to parked vehicles and their contents whilst in the Hotel car park, except in the case of wilful misconduct or gross negligence.

VII. Vouchers

  1. A voucher does not guarantee that a service will be available at a specific point in time. A reservation or a booking is always necessary.
  2. Vouchers cannot be redeemed for cash. Vouchers cannot be returned once sold. (This does not affect your statutory rights.)
  3. For vouchers that specify a monetary value in euros, voucher holders may choose any service to this amount. Part redemption is also possible: a credit for the residual value is given if the entire value is not redeemed.
  4. If vouchers specify details of a service to be provided by the hotel, voucher holders cannot redeem the voucher against a service not specified on the voucher.
  5. Vouchers are valid for three years. The period of validity starts on December 31st of the year in which the voucher was issued.

VIII. Electronic communications and billing; data storage

  1. Contract-related communications may utilise an electronic format.
  2. The hotel may bill its services via electronic channels, and reserves the right to send invoices by email.
  3. In addition, the data required for contract processing will be stored electronically. The hotel complies in full with legal requirements when carrying out data processing work (e.g. col-lection, processing and sharing). No data is passed to third parties for advertising purpos-es.
  4. As permitted by the provisions of the law, and taking into account the legitimate interests of the customer in prohibiting such sharing or usage, the hotel may request and share address and creditworthiness data for conducting customer credit checks from/with SCHUFA (65203 Wiesbaden, Germany) and other credit agencies.

IX. Final provisions

  1. Changes or additions to the contract, to the acceptance proposal or to these terms and conditions must be made in writing. Unilateral changes or additions made by the custom-er are not valid.
  2. The place of performance and payment is the registered office of the Hotel.
  3. The exclusive jurisdiction – also for cheque- and exchange-related disputes – for commer-cial matters is the registered office of the Hotel. Insofar as a contracting party fulfils the requirements of Section 38(2) of the German Code of Civil Procedure and has no general jurisdiction in Germany, the location of the registered office of the Hotel is deemed to have jurisdiction.
  4. German law applies. The application of the UN Sales Convention and of the conflict of laws is excluded.
  5. Should individual provisions of these terms and conditions be invalid or void, the validity of the remaining provisions shall not be affected. In addition, the statutory provisions shall apply.

Mettmann, Mai 16th 2018

 

Terms and Conditions as PDF

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TERMS AND CONDITIONS FOR CONFERENCES AND EVENTS,

Hotel Land Gut Höhne (WEDDINGS NOT INCLUDED)

I. Scope of application

  1. These terms and conditions apply to contracts for the rental of conference, banqueting and function rooms for conducting events such as banquets, seminars, conferences, exhibitions and presentations etc. as well as all associated services provided by the hotel (“events”).
  2. The customer’s terms and conditions apply only if these have been previously expressly agreed in writing.

II. Contract conclusion; contracting parties; liability

  1. The contract becomes effective upon acceptance of the customer’s request by the Hotel; the Hotel and the customer are the contracting parties.
  2. If the customer/purchaser is not the event organiser or if the event organiser engages a commercial agent or other organiser, the event organizer shall be liable (together with the customer) for all obligations under the contract, insofar as the Hotel has a statement to this effect made by the event organiser or by the party making the booking.
  3. The customer is obliged to inform the Hotel – without being asked and by the time of contract conclusion at the latest – if the event is capable of jeopardising the smooth operation, security or reputation of the Hotel vis-à-vis the public due to the event’s political, religious or other character.
  4. The Hotel shall be liable for damages to injury to life, body or health for which it is responsible, and for other damages based on an intentional or grossly negligent breach of duty, and for damages based on an intentional or negligent breach of obligations which are typical for the contract. Further compensation claims are excluded.
  5. No safekeeping contract will arise should the customer uses a parking space in the Hotel car park, even if paid for. The Hotel has no obligation to monitor the car/car park. The Hotel is not liable in the event of loss or damage occurring to parked vehicles and their contents whilst in the Hotel car park, except in the case of wilful misconduct or gross negligence.

III. Services; prices; payment; offsetting

  1. The customer is obliged to pay for ordered services and other services used at the agreed or normal Hotel prices. This also applies to third-party services and expenses used/incurred by the Hotel as a result of the customer; this also applies in particular to claims made by copyright collecting societies.
  2. The agreed prices include VAT applicable at the time of contract conclusion. If this changes after contract conclusion, the prices will be adjusted accordingly. With regard to contracts with consumers, this only applies if there is a period of longer than 4 months between contract conclusion and its performance.
  3. If the period between contract conclusion and contract fulfilment exceeds four months and if the rate generally charged by the Hotel for such services increases, the Hotel may raise the contractually agreed price by a reasonable amount, though this shall not exceed 10%. For each additional year between the conclusion and fulfilment of the contract beyond the aforementioned four months, the Hotel may raise prices by up to a further 5%. Price adjustments subject to paragraph 2 above are not taken into account in this respect.
  4. Hotel invoices not showing a due date are payable within 14 days from the receipt of the invoice. The Hotel is entitled to accelerate accrued claims at any time and to require immediate payment. If payment is late, the Hotel is entitled to demand the respectively applicable statutory default interest (which is currently 8 percent) or, for legal transactions involving a consumer, 5 percentage points above the base rate. The Hotel reserves the right to prove greater damage.
  5. The Hotel is entitled to require a reasonable advance payment. The amount of the advance payment and the payment dates may be agreed in writing in the contract.
  6. If the advance payments requested by the Hotel are not made by the agreed date, the Hotel is directly released from the agreement reached.
  7. The customer may offset a claim against a Hotel claim if the customer’s claim is undisputed or established as final and absolute.

IV. Withdrawal by customer (cancellation)

The customer may only withdraw free of charge from the contract concluded with the Hotel if the Hotel has given written consent thereto. If no such consent has been given, the contractually agreed price must be paid under the relevant statutory provisions even if the customer or ordering party does not make use of the contractual services.

In qualification thereof, the Hotel allows the customer the following possibilities of

cancellation: 90 days or more before the start of the event, the complete event may be cancelled free of charge.

Cancellation between 45 and 89 days before the start of the event results in a charge of 30% of the services booked (70% deduction)______________________________________

Cancellation between 30 and 44 days before the start of the event results in a charge of 50% of the services booked (50% deduction)______________________________________

Cancellation between 14 and 29 days before the start of the event results in a charge of 30% of the services booked (70% deduction)______________________________________

Cancellation between 13 and 1 day before the start of the event results in a charge of 90% of the services booked (10% deduction)________________________________________

Cancellation without charge is no longer possible on the day of the event.

The services booked are charged in full (100%).

The services booked comprise the agreed room rental and all the other contractually booked services of the Hotel (e.g. provision of the conference and event technology such as LCD projector, TV etc., conference packages, all-inclusive drinks etc.). The customer is in every case entitled to demonstrate that the Hotel has suffered no loss whatever or significantly less than the flat-rate amount.

 

V. Changes to number of participants

A change in the number of participants must be communicated at least 14 days before the start of the event. Any reduction in the number of participants should not exceed 10% of the originally booked number. Reductions communicated after that date, i.e. less than 14 days before the date originally agreed, remuneration will be based on the original number of place settings ordered under the relevant agreement.

VI. Withdrawal by the Hotel

The Hotel is entitled to withdraw from the contract for good cause, for example if a force majeure or other circumstances for which the Hotel is not responsible make the fulfilment of the contract impossible or if hotel or other rooms are booked in a manner which is culpably misleading or through the false representation or concealment of significant facts; “significant” in this respect includes the identity of the customer, his/her ability to pay and the purpose of the stay, or if the Hotel has justified cause to believe that use of the services might jeopardise the smooth operation, security or the reputation of the Hotel vis-à-vis the public. The Hotel is also entitled to withdraw from the contract if an agreed or demanded advance payment or deposit is not made ​​even after the expiry of a reasonable grace period set by the Hotel. The customer will not be entitled to any claims for damages in this respect.

VII. Bringing in and taking out of food and drink

The customer may not generally bring food or drink into events. Exceptions to this require written agreement by the Hotel. In these cases, a contribution to cover overhead costs will be charged (cover charge, corkage fee).

With regard to buffets, set menus and coffee-break spreads, the transportation of food is not permitted due to hygiene regulations.

VIII. Property brought into the Hotel

  1. The Hotel is liable under the statutory provisions for property brought into the Hotel. The Hotel recommends the use of the Hotel or room safe. If the guest wishes to bring in money, securities and valuables with a value of more than €800 or other property with a value of more than €3,500, this will require a separate safekeeping agreement with the Hotel. If money or valuables are deposited in the Hotel vault, the limit of liability of the relevant insurance policy will apply.
  2. No safekeeping contract will arise should the customer use a parking space in the Hotel car park, even if paid for. The Hotel has no obligation to monitor the car/car park. The Hotel is not liable in the event of loss or damage occurring to parked vehicles and their contents whilst in the Hotel car park, except in the case of wilful misconduct or gross negligence.

IX. Vouchers

  1. A voucher does not guarantee that a service will be available at a specific point in time. A reservation or a booking is always necessary.
  2. Vouchers cannot be redeemed for cash. Vouchers cannot be returned once sold. (This does not affect your statutory rights.)
  3. For vouchers that specify a monetary value in euros, voucher holders may choose any service to this amount. Part redemption is also possible: a credit for the residual value is given if the entire value is not redeemed.
  4. If vouchers specify details of a service to be provided by the hotel, voucher holders cannot redeem the voucher against a service not specified on the voucher.
  5. Vouchers are valid for three years. The period of validity starts on December 31st of the year in which the voucher was issued.

X. Electronic communications and billing; data storage

  1. Contract-related communications may utilise an electronic format.
  2. The hotel may bill its services via electronic channels, and reserves the right to send invoices by email.
  3. In addition, the data required for contract processing will be stored electronically. The hotel complies in full with legal requirements when carrying out data processing work (e.g. collection, processing and sharing). No data is passed to third parties for advertising purposes.
  4. As permitted by the provisions of the law, and taking into account the legitimate interests of the customer in prohibiting such sharing or usage, the hotel may request and share address and creditworthiness data for conducting customer credit checks from/with SCHUFA (65203 Wiesbaden, Germany) and other credit agencies.

XI. Final provisions

  1. Changes or additions to the contract, to the acceptance proposal or to these terms and conditions must be made in writing. Unilateral changes or additions made by the customer are not valid.
  2. The place of performance and payment is the registered office of the Hotel.
  3. The exclusive jurisdiction – also for cheque- and exchange-related disputes – for commercial matters is the registered office of the Hotel. Insofar as a contracting party fulfils the requirements of Section 38(2) of the German Code of Civil Procedure and has no general jurisdiction in Germany, the location of the registered office of the Hotel is deemed to have jurisdiction.
  4. German law applies. The application of the UN Sales Convention and of the conflict of laws is excluded.
  5. Should individual provisions of these terms and conditions be invalid or void, the validity of the remaining provisions shall not be affected. In addition, the statutory provisions shall apply.

Mettmann, Mai 16th 2018

 

Terms and Conditions as PDF

back to start page

III. TERMS AND CONDITIONS FOR WEDDING EVENTS

I. Scope of application

  1. These terms and conditions apply to contracts for the rental of conference, banqueting and function rooms for conducting events such as banquets, seminars, conferences, exhibitions and presentations etc. as well as all associated services provided by the hotel (“events”).
  2. The customer’s terms and conditions apply only if these have been previously expressly agreed in writing.

II. Contract conclusion; contracting parties; liability

  1. The contract becomes effective upon acceptance of the customer’s request by the Hotel; the Hotel and the customer are the contracting parties.
  2. If the customer/purchaser is not the event organiser or if the event organiser engages a commercial agent or other organiser, the event organizer shall be liable (together with the customer) for all obligations under the contract, insofar as the Hotel has a statement to this effect made by the event organiser or by the party making the booking.
  3. The customer is obliged to inform the Hotel – without being asked and by the time of contract conclusion at the latest – if the event is capable of jeopardising the smooth operation, security or reputation of the Hotel vis-à-vis the public due to the event’s political, religious or other character.
  4. The Hotel shall be liable for damages to injury to life, body or health for which it is respon-sible, and for other damages based on an intentional or grossly negligent breach of duty, and for damages based on an intentional or negligent breach of obligations which are typical for the contract. Further compensation claims are excluded.
  5. No safekeeping contract will arise should the customer uses a parking space in the Hotel car park, even if paid for. The Hotel has no obligation to monitor the car/car park. The Hotel is not liable in the event of loss or damage occurring to parked vehicles and their contents whilst in the Hotel car park, except in the case of wilful misconduct or gross negligence.

III. Services; prices; payment; offsetting

  1. The customer is obliged to pay for ordered services and other services used at the agreed or normal Hotel prices. This also applies to third-party services and expenses used/incurred by the Hotel as a result of the customer; this also applies in particular to claims made by copyright collecting societies.
  2. The agreed prices include VAT applicable at the time of contract conclusion. If this changes after contract conclusion, the prices will be adjusted accordingly. With regard to contracts with consumers, this only applies if there is a period of longer than 4 months between contract conclusion and its performance.
  3. If the period between contract conclusion and contract fulfilment exceeds four months and if the rate generally charged by the Hotel for such services increases, the Hotel may raise the contractually agreed price by a reasonable amount, though this shall not exceed 10%. For each additional year between the conclusion and fulfilment of the contract beyond the afore-mentioned four months, the Hotel may raise prices by up to a further 5%. Price adjustments subject to paragraph 2 above are not taken into account in this respect.
  4. Hotel invoices not showing a due date are payable within 14 days from the receipt of the invoice. The Hotel is entitled to accelerate accrued claims at any time and to require immediate payment. If payment is late, the Hotel is entitled to demand the respectively applicable statuto-ry default interest (which is currently 8 percent) or, for legal transactions involving a consumer, 5 percentage points above the base rate. The Hotel reserves the right to prove greater dam-age.
  5. The Hotel is entitled to require a reasonable advance payment. The amount of the advance payment and the payment dates may be agreed in writing in the contract.
  6. If the advance payments requested by the Hotel are not made by the agreed date, the Hotel is directly released from the agreement reached.
  7. The customer may offset a claim against a Hotel claim if the customer’s claim is undisputed or established as final and absolute.

IV. Withdrawal by customer (cancellation)

The customer may only withdraw free of charge from the contract concluded with the Hotel if the Hotel has given written consent thereto.
If a withdrawal has not been agreed to, there is also no statutory right of withdrawal or termination, and if the Hotel does not agree to an annulment of the contract, the Hotel will be entitled to the agreed payment in accordance with the provisions of statute law, despite the relevant service not being used. The customer is entitled to demonstrate that the Hotel suffered no loss whatever or significantly less than the flat-rate amount.
If the rooms are not rented to other parties, with or without breakfast, the Hotel may apply the following flat-rate deductions for saved expenses (excepted from this are the wellness apart-ments and wellness suites, where the cancellation fees detailed at the end of this section will apply):
Booking of 1-3 rooms: Up to 6 pm on day of arrival: cancellation free of charge
Booking of 4-9 rooms: At least 14 days before arrival: cancellation free of charge
Less than 14 days before arrival: 10 % free (90 % charged)
Cancellation free of charge is no longer possible on the day of arrival
(booked services charged in full:100%).
Booking of 10-20 rooms:
At least 4 weeks before arrival: cancellation free of charge
Thereafter (up to 1 day before arrival): 10 % free (90 % charged)
Cancellation free of charge is no longer possible on the day of arrival (booked services charged in full:100%).
Booking of 21 rooms or more:
At least 90 days before arrival: cancellation free of charge

to 89 days before arrival: 70 % free (30 % charged)
30 to 44 days before arrival: 50 % free (50 % charged)
14 to 29 days before arrival: 30 % free (70 % charged)
13 to 1 day before arrival: 10% free (90% charged)
Cancellation free of charge is no longer possible on the day of arrival
(booked services charged in full:100%).
Here too the customer is entitled to demonstrate that the Hotel suffered no loss whatever or significantly less than the flat-rate amount.
If rooms on a half board or full board basis are not rented to other parties, the Hotel may apply the following flat-rate deductions for saved expenses (excepted from this are the wellness apartments and wellness suites, where the cancellation fees detailed below will apply :
At least 3 days before arrival: cancellation free of charge
Thereafter, until arrival:
Room with half board 30 % free (70 % charged)
Room with full board 40 % free (60 % charged)
Wellness apartments and wellness suites can be cancelled free of charge at least 3 days before arrival. Thereafter the customer is obliged to pay 90% of the contractually agreed rate (10% deduction). Here too the customer is entitled to demonstrate that the Hotel suffered no loss whatever or significantly less than the flat-rate amount.
The following cancellation fees apply to the all-inclusive services booked in connection with the wedding event:
At least 9 months before start of event: cancellation free of charge
At least 6 months before start of event: 50 % free (50 % charged))
At least 90 days before start of event: 15 % free (85 % charged): Thereafter: 10 % free (90 % charged)
The customer is entitled in every case to demonstrate that the Hotel suffered no loss whatever or significantly less than the flat-rate amount.

V. Changes to number of participants

A change in the number of participants must be communicated at least 14 days before the start of the event. Any reduction in the number of participants should not exceed 10% of the originally booked number. Reductions communicated after that date, i.e. less than 14 days before the date originally agreed, remuneration will be based on the original number of place settings ordered under the relevant agreement.

VI. Withdrawal by the Hotel

The Hotel is entitled to withdraw from the contract for good cause, for example if a force majeure or other circumstances for which the Hotel is not responsible make the fulfilment of the contract impossible or if hotel or other rooms are booked in a manner which is culpably misleading or through the false representation or concealment of significant facts; “signifi-cant” in this respect includes the identity of the customer, his/her ability to pay and the purpose of the stay, or if the Hotel has justified cause to believe that use of the services might jeopardise the smooth operation, security or the reputation of the Hotel vis-à-vis the public. The Hotel is also entitled to withdraw from the contract if an agreed or demanded advance payment or deposit is not made even after the expiry of a reasonable grace period set by the Hotel. The customer will not be entitled to any claims for damages in this respect.

VII. Bringing in and taking out of food and drink

The customer may not generally bring food or drink into events. Exceptions to this require written agreement by the Hotel. In these cases, a contribution to cover overhead costs will be charged (cover charge, corkage fee).
With regard to buffets, set menus and coffee-break spreads, the transportation of food is not permitted due to hygiene regulations.

VIII. Property brought into the Hotel

  1. The Hotel is liable under the statutory provisions for property brought into the Hotel. The Hotel recommends the use of the Hotel or room safe. If the guest wishes to bring in money, securities and valuables with a value of more than €800 or other property with a value of more than €3,500, this will require a separate safekeeping agreement with the Hotel. If money or valuables are deposited in the Hotel vault, the limit of liability of the relevant insurance policy will apply.
  2. No safekeeping contract will arise should the customer use a parking space in the Hotel car park, even if paid for. The Hotel has no obligation to monitor the car/car park. The Hotel is not liable in the event of loss or damage occurring to parked vehicles and their contents whilst in the Hotel car park, except in the case of wilful misconduct or gross negligence.

IX. Vouchers

  1. A voucher does not guarantee that a service will be available at a specific point in time. A reservation or a booking is always necessary.
  2. Vouchers cannot be redeemed for cash. Vouchers cannot be returned once sold. (This does not affect your statutory rights.)
  3. For vouchers that specify a monetary value in euros, voucher holders may choose any service to this amount. Part redemption is also possible: a credit for the residual value is given if the entire value is not redeemed.
  4. If vouchers specify details of a service to be provided by the hotel, voucher holders cannot redeem the voucher against a service not specified on the voucher.
  5. Vouchers are valid for three years. The period of validity starts on December 31st of the year in which the voucher was issued.

X. Electronic communications and billing; data storage

  1. Contract-related communications may utilise an electronic format.
  2. The hotel may bill its services via electronic channels, and reserves the right to send invoices by email.
  3. In addition, the data required for contract processing will be stored electronically. The hotel complies in full with legal requirements when carrying out data processing work (e.g. collec-tion, processing and sharing). No data is passed to third parties for advertising purposes.
  4. As permitted by the provisions of the law, and taking into account the legitimate interests of the customer in prohibiting such sharing or usage, the hotel may request and share address and creditworthiness data for conducting customer credit checks from/with SCHUFA (65203 Wiesbaden, Germany) and other credit agencies.

XI. Final provisions

  1. Changes or additions to the contract, to the acceptance proposal or to these terms and conditions must be made in writing. Unilateral changes or additions made by the customer are not valid.
  2. The place of performance and payment is the registered office of the Hotel.
  3. The exclusive jurisdiction – also for cheque- and exchange-related disputes – for commer-cial matters is the registered office of the Hotel. Insofar as a contracting party fulfils the requirements of Section 38(2) of the German Code of Civil Procedure and has no general jurisdiction in Germany, the location of the registered office of the Hotel is deemed to have jurisdiction.
  4. German law applies. The application of the UN Sales Convention and of the conflict of laws is excluded.
  5. Should individual provisions of these terms and conditions be invalid or void, the validity of the remaining provisions shall not be affected. In addition, the statutory provisions shall apply.

Mettmann, Mai 16st 2018

 

Terms and Conditions as PDF

back to start page